Returns & Warranty

To submit a warranty request, review our warranty page then complete our warranty request form.

This page will take you to Sheldon & Hammond's Product Warranty form, the official distributor for VSSL Gear Australia.

Please note, our limited warranty covers defects in materials and workmanship in this product and does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.

RETURNS POLICY

We want you to love your purchase from VSSL Gear Australia. If you're not completely satisfied, you may return any full-priced items purchased within 14 days of receiving your order for a refund (excluding delivery costs), provided the items are returned in their original condition and packaging.

Please note:

• Clearance items are final sale and cannot be returned or exchanged, unless deemed faulty under Australian Consumer Law.
• Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for lost or undelivered returns.
• Include a copy of your invoice or packing slip with the returned goods.

Return Address:
VSSL Gear Australia Returns
Building 4, 60 Wallgrove Road
Minchinbury NSW 2770

DAMAGED OR FAULTY ITEMS

If your item arrives damaged or faulty, please contact us at info@vsslgear.com.au. We’ll provide instructions for returning the item via reply-paid Australia Post, so you won’t incur any return shipping costs. Please ensure the item is securely packaged to prevent further damage in transit.

If returning, please note we cannot refund items that were not packaged well enough to survive the trip back to us. Products must be shipped in original product packing, with packing slip included and an appropriate shipping box. Products returned solely in product packaging or in improper shipping boxes may not be accepted.

For more information, email info@vsslgear.com.au.