Shipping & Return Policies
Shipping Costs & Delivery Schedules
Free Shipping on all orders over $99, Flat rate of $9.90 on orders under $99.
Delivery is currently only available to Australian destinations.
Customer Care
At VICTORINOX Australia we want to make sure shopping for gifts and your favourite products easier. If you experience any problems with your order, please don’t hesitate to contact our team and we will make it right. You can call us on 1800 252 624 or email info@globalpremiumbrands.com.au
Delivery
VSSL Australia aims to have all orders despatched within 2-5 working days. The delivery times provided by VSSL Australia are estimates only. VSSL Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, VSSL Australia cannot be held responsible for incorrectly entered delivery address.
To the extent permitted by law, VSSL Australia will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.
Order Tracking
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a vsslgear.com account. Log in to My Account and select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Experience team on 1800 252 624 or email info@globalpremiumbrands.com.au.
Risk-Free Return Policy
In the unlikely event that your VSSL product needs to be replaced due to it arriving damaged, please ensure that the products are safely packaged to prevent further damage and email info@globalpremiumbrands.com.au to receive details on how to return via reply-paid via Australia Post.
You can return any products to us that have been purchased on vssl.com.au within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:
VSSL Australia Returns
Building 4, 60 Wallgrove Road
Minchinbury NSW 2770
Warranty
For more information regarding warranty replacement please check our warranty page.